Privacy policy

Privacy Policy - Rainfords Christmas Trees

At Rainfords Christmas Trees, we value and respect your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws in the United Kingdom.

1. Information We Collect

1.1 Personal Information: When you interact with our website or make a purchase, we may collect personal information such as your name, email address, phone number, and postal address. This information is necessary for order processing, delivery, and customer support.

1.2 Payment Information: To process payments, we may collect financial information, such as credit card details or bank account information. Please note that we do not store any payment card information. All payment transactions are securely handled by trusted third-party payment processors.

1.3 Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience on our website. These technologies collect information about your device, IP address, browser type, and browsing behaviour. You have the option to manage cookie preferences through your browser settings.

2. How We Use Your Information

2.1 Order Fulfillment: We use your personal information to process and fulfil your orders, arrange delivery, and provide customer support related to your purchase.

2.2 Communication: With your consent, we may use your email address or phone number to send you important updates, promotional offers, and newsletters related to Rainfords Christmas Trees. You can opt out of these communications at any time.

2.3 Improving Services: We may analyze your browsing behaviour and purchase history to understand your preferences and improve our website, products, and services. This data is used in an aggregated and anonymous manner.

3. Data Sharing and Disclosure

3.1 Trusted Partners: We may share your personal information with trusted third-party service providers who assist us in operating our business effectively, such as payment processors, shipping companies, and marketing agencies. These partners are bound by strict confidentiality agreements and are only authorized to use your information for specified purposes.

3.2 Legal Compliance: We may disclose your personal information if required by law, or government authorities, or to protect our legal rights, property, or safety.

4. Data Security

We have implemented appropriate technical and organizational measures to safeguard your personal information from unauthorized access, loss, alteration, or destruction. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure.

5. Your Rights

5.1 Access and Rectification: You have the right to access, update, or correct your personal information held by us. You can do so by contacting us using the information provided in Section 7 (Contact Us).

5.2 Data Erasure: You can request the erasure of your personal information under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected or if you withdraw your consent.

5.3 Marketing Communications: You can unsubscribe from our marketing communications at any time by following the instructions provided in the email or by contacting us directly.

6. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

Rainfords Christmas Trees
Address: Catchdale Moss Farm, Catchdale Moss Lane, Eccleston, St Helens, Merseyside, UK WA10 5QG
Email: Richard@rainford.com
Phone: [Insert Phone Number]

Effective Date: 16th July 2023